Vonage 2nd line. Or you may even find another name on it like NTL, Telewest Broadband, or a handful of other previous. on 17-09-2022 22:50. I only found an openreach mastersocket 5c in the flat. Stream from Virgin Media. #1. Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks. Chatter and natter. Virgin Media; My Virgin Media; Shop;. Account - Mobile. Virgin Media. Hi, I recently ordered a broadband package, and was offered a self-install kit, however I do not have the "virgin media access socket" needed to connect my router. If you need it moving to another location, Call Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. I’ve tried calling but the people I’m connected to keep hanging up. Poking up from the ground, directly next to my house, is 1x thick cable and 1xdouble cable. . I have taken a look on our side and it looks as though you have spoken with the team regarding this. Pull out the white co-axial cable from your Virgin Media wall socket and replace it with the silver terminator cap. My Virgin Media App. Stay safe online. Explain you need a manned install. Account - Cable. Sorry to see that you have been having issues with connecting your equipment. Virgin offers self-install to properties that have recently had a service. I don't work for Virgin Media. Broadband and phone deals. My Virgin Media Hub 3 just came in but realised need a socket wall installed. Live TV uses co-ax cables. Don’t plug the power cable into a plug socket yet. Customer since 1993. You need a small spanner to remove this. There are multiple different branded wall boxes inside our flat but none. 0 Kudos. So I’ve just coming from talk talk where all I needed was power and the telephone and broadband was in 1 line Simple. We're here to help. Stay safe online. WiFi Hub - 30 mins Phone line - 5 mins TV box - 15 mins Or you may be quicker than average! You won’t be involved the whole time. Security matters. Although there may not be a VM socket sometimes there is a socket installed by one of VM's predecessors such as NTL or Telewest, and that's the socket to use. In the new house, just connect the single cable from the Hub to the wall socket and see if it works. I’ve come to virgin only to realise I have the old virgin Telephone line and that’s it I don’t have a Co-Axial socketWhat confuses some people is the push-on connector provided. Often in flats there is just a coax cable coming out of the wall, if you cannot trace one: Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. We also don’t have an Ethernet point only an old BT outreach 5C box. The wireless option only applies for everything that is internet-based, which is all your minibox recording and online/OnDemand services. A Ti-Vo was installed in one of the upstairs bedrooms. Should I cancel and request an engineer to install. 168. No virgin media wall socket. 0 Kudos Reply. My Virgin Media App. Given that Virgin Media is a cable-operator, and it's the co-ax cable that carries the live TV channels, then no - you can't avoid the cable requirement. VM BB TV Landline. Can I order an engineer please. Hi Vera, Thank you for reaching out to us in our community and welcome both here and to Virgin Media, sorry to see you were unable to set up your services due to having no internal connection, I was able to locate you on our system with the details we have for you and can see a technician has now been and set things up. My problem, like many others is the main phone line is in one room and the hub in another. Phone. Manage Your Account. Look for an omnibox on the outside of your property and try and trace the cable. I have no wall socket to plug my hub 4 into which I was ensured would be in my property by the sales team. A TV360 box requires 3 connections. Can I have engineer visit and setup it?I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. See full list on itblogpros. Phone. We can certainly get an engineer visit booked for you to come and install. We're here to help. Or you may be quicker than average! You won’t be involved the whole time. The other is marked TV, & this is used for TV & Broadband. We have ordered virgin media and got the option for self set up but we don’t have a virgin media wall socket! Any advice would be highly appreciated! Is there a way I can book an tech to come out and put one in? Will that take a while? We need this sorting ASAP! 0 Kudos Reply. Virgin Mobile. He was going door to door. All the wall. I don't have a Virgin wall socket. Security matters. The telephone cable goes through a hole in the wall into the porch area and is wired into a master telephone socket (must be a VM master phone socket). Virgin Media socket 44 minutes ago Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. John_GS. . The first wall socket is in the lounge and that's where the Virgin Media hub is too. FYI it was push-fit, not screw on, even though the receiving socket on the. It's for plugging a router/modem and/or set top box into but it won't work if you don't have a virgin media account. What I need to do? - 5432597 Looks like I don’t have the virgin media wall socket in my house at all so unable to install myself. Manage Your Account. Manage Your Account. Thanks23/04/17 - 06:45 #6. You don't need a wall socket, as long as you have a live cable to connect the HUB to. i received an installation kit for my broadband but my property. 0 Kudos Reply. My Virgin Media App. So yes, following many takeovers, this is now your Virgin Media connection. I presume. Turn on and start the Box. (Finally Solved) November 10, 2023 by Jim Johnson Do you need a Virgin Media Wall Socket? A wall socket is all you need to connect to Virgin Media. I've recently moved into a rental property and thought I was being prepared by setting up the Wi-Fi in advance. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. Vonage 2nd line. We also don’t have an Ethernet point only an old BT outreach 5C box. I am going to cancel. Well I can't seem to find anything like that and the closest thing I can find is a. I’m rubbish with stuff like this and need an engineer but can’t find a way to schedule one. Not all properties have a socket, just a cable. . There must have been a previous installation or you would not have been offered a self install. Just moved in to new (rental) flat. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday. Internal Wall socket power supply missing in QuickStart, set up and connections a week ago; Wrong cable sent in quick start pack in QuickStart, set up and connections 2 weeks ago; No Virgin Media wall socket in my apartment in QuickStart, set up and connections 4 weeks ago; Wall socket connection issue on startup in QuickStart,. I take that means there is not a Virgin Media wall socket or coax cable so it becomes a new install from the street. those who understand binary and those who don't and F people out of 10 who. We don't have a a Virgin Media wall socket, just an old NTL one which doesn't have a socket for the cable. Hi there Thank you so much for your post and welcome to the community forums, it's great to have you here. Re: No Virgin media wall socket. we’ve just moved in to our new house. Manage Your Account. Can anyone advise on this issue, or I think that should be set up by an engineer from VM. Virgin Phone Switchover. Need to contact Virgin Media Customer Services? Call: 0345 454 1111 WhatsApp: 07305327112. It uses a technology called RF over Glass (RFoG) so they can use same hubs and tv boxes. If you do not have a Virgin Media wall socket or cable, one will need to be installed. Virgin Media; My Virgin Media;. Mobile Your Account. We have the quickstart pack but sadly cannot get broadband set up and working. Please there is no virgin media wall socket and I don't know how to go about the installation. Options. As @-tony- said, just get a pair of pliers and gently remove the pin from the socket. TV box - 15 mins. Thanks for your post on our Community Forums @Best336, and a very warm welcome to our Community Forums!Virgin media wall socket in an unusable place. The virgin fellow who organised the move a few weeks ago assured me that the address already had virgin media installed, as of three months ago. How can I book a technician in QuickStart, set up and connections 10 hours ago; Need wall socket in QuickStart, set up and connections 22 hours ago; not consulted on terminal box location and cable path in QuickStart, set up and connections yesterdayThere were many cable companies that originally built the networks in the early 1990s. When parts are missing in the delivery, we don't have the ability to send a single item unless it is a remote or power supply. Security matters. Connect the Hub’s power cable with the blue tab. The most common thing is the wall box & isolator (which you are supposed to plug into) are removed just. I have my original wall box still that has the CableTel logo. Unscrewing the screws didn't allow me to take the box off the wall and have a look and I. There is a wire within the box but it’s too short to reach and also does n. Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks. I don't have a virgin media socket on 17-12-2022 10:38. I can drill holes in the walls without having to even ask permission, redecorate as I like, it's basically my own place except I need to get approval (which is granted by default) for things like installing a shower since that required electrical work. I have just recently signed up with virgin media previously having sky but have no wall socket I think I need to book a engineer visit but don’t no how. . I can’t push - 5368162. Dave. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. Tuning in. Other times you will find an unbranded connection point on the wall. Hi, im writing this as a last resort, as customer service has been woeful. SpeedProbably for a TV box connection. Mark as New. Second picture, bottom left, silver box (the isolator) is where you connect your hub Remove the cable that does not come through the wall and attach here. Hi I have ordered a quick start kit and don't have a virgin media wall socket. Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks. You should call 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults) When calling Faults you will hear the automated response asking you to press 1 for the link to online support etc. Broadband Deals. The box and cables may have been removed by the previous occupiers. on 15-02-2022 10:03. Subscribe to RSS Feed;. If you have any other devices connected to this socket, or you use internal phone sockets around your home, please contact us. Mobile Your Account. Step 2 - Reuse the same box – place the old kit in the tray and the other bits (remote control, power cables) in the smaller compartments, then close the lid and secure the box shut with the red clips. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. - 5201249. The wall socket is - 5109379. Tudor. Post a photo of the ends of the cables coming out of the wall -mthey may have the correct connector on there Also, on the exterior side of that point where they come in, do the cables run out to a VM brown/grey wall Omnibox? For a tech install call the Pre-installation and delivery team on. Next, connect the power cable. - 5411444. We can certainly look to get an engineer booked in for you. Push the red label end of the white cable, into the wall socket. The cables for a Vodaphone / Openreach service will be quite distinct from the Virgin Media service. The Openreach sockets do not work for Virgin Media. My worry is how I would connect the new VF router as I'm sure the cable going in to the virgin router is for a virgin router only. I ordered a broadband only package because it said I could self install the kit. Sounds like you will need a technician, as the cable may be disconnected in the street cabinet. Any help please?Yes, they will lose wifi connectivity but I am suggesting you do this just as a test. Then push the connector VM have provided over the screw thread. We've taken the front of the box off and inside there is an isolator but nothing else. Explain what needs to be done and book an engineer visit. 0 Kudos Reply. The old house has a powered line (the white plug with the green light) probably because the street cabinet is far away, and the signal needs a boost. If you're not a customer, and you're looking to check if we supply your address, you can check here. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. How to install a Virgin Media wall socket? If you need a new wall socket, the engineer will install this for you during the appointment. Broadband and TV deals. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. Solved: I have been told to connect the adaptor to my hub and the other end to my phone. All forum topics; Previous topic; Next topic; 1 REPLY 1. those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal. I, like others above, have a socket that looks like a BT phone socket, only with a Virgin Media logo. Let us know if there's any further issues. Turns out, the house only has an Openreach master socket and because it's a rental we can't get an engineer in to install a Virgin one. there is brown box outside but the cables are not coming in . Hello sophieboulter1. Options. Virgin Media Wall Socket. Choose the best spot for your wifi hub. please - 5241140 Call the Pre-installation and delivery team on 0800 052 1734. Push fit the VM-supplied lead onto the socket. 0 Kudos Reply. Broadband and phone deals. Joining in. The OUT terminal from the Technetix isolator has a terminator cap on it. I think I need an engineer for this as so far I have had the kit for 2 weeks + but no internet. I have been living here for past 15 years and never had fibre broadband before so i assume some one living in the property had cut the cable coming in from external wall mounted box. All forum topics; Previous topic; Next topic; 1 REPLY 1. We've recently moved into our new hour and we received our HUB 3 along with the isolator cable but we don't seem to have a VM wall socket - 5365337 Browse Virgin Media Virgin Media Community I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. Hi @bingoman000. I chose to do self installation, but on installing realised i dont have a wall socket to plug it in to. Virgin Media Quickstart set up. You’ll leave the Hub alone for 10 minutes and the TV 360 box for 5 minutes, while they’re sorting themselves out. Learn more. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and. Back a step. Account - Mobile. If no. The cable going in will be a double. If you do have a socket you can post a photo here. Turn on and start the Box. Post Reply Preview Exit. Switched On Families. There are no virgin sockets on the wall. @ssueto wrote: I tried it (Telewest socket) but I don't receive any Internet connection. Everything is freshly decorated and the telly, internet and TV work fine. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. I've got the same problem as above. on 27-01-2023 17:22. The white cable has an isolator attached, the open end may be covered by a terminator cap, which needs removing (you need a. We recently applied for a virgin package of tv, phone and broadband. The master phone socket is the main socket where the phone line enters your home, usually found in the hallway near the front door. Account - Cable. Re: Wall socket. Rather than pay VM the £25 for a phone extension socket, you could put that money towards some modern cordless phones. on 01-12-2022 11:22. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Broadband. I'm here to share knowledge, I don't work for Virgin Media. I have received a new fibre phone adaptor, which it seems I have no choice in converting to, even though my experience of fibre phones at work is very poor. Sorry to hear of the install delay caused by the wall. . com. No Virgin media wall socket on. Problem solved? Click to. Hi Nat, I'm having the same issue - have been sent a quick start package but we don't have a Virgin wall socket to connect it to, or any - 5119737Hi, I have the same problem with there being no Virgin Media wall socket in the house that I have moved to on 15 July. --. Even sitting in the room above the router, the WiFi was dreadful. Account - Cable. Without the landlord's written consent you must not order a service that results in Virgin Media digging the drive / paths / gardens and drilling through walls at the property. So yes, following many takeovers, this is now your Virgin Media connection. The speeds and connectivity were misrepresented by Virgin Media and the WiFi was utterly dreadful. Connect the Hub’s power cable with the blue tab. Stay safe online. If you were provided with a self-install option then it would mean that a previous tenant at that property had Virgin Media services in. Wall socket. . I’ve called and called yet keep getting passed around and then excuses such as the servers are down etc. Virgin Media Community. 1 Kudo Reply. Manage Your Account. Browse Virgin Media Virgin Media Community. However, I do not have any of the specified wall sockets available. - 5156775. Past occupiers of your property may have removed the cable and sometimes they are removed by other installers, such as satellite TV techs. VM staff respond on these boards if you don't mind waiting a few days, otherwise you can book a manned install by calling 0345 4541111 or 0800 0521734 I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Virgin Phone Switchover. Manage Your Account. Quickstart is the quickest and easiest way to setup our services. We're sorry to hear that there is no longer a Virgin Media wall socket in your property. 2. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. If so you would need to contact the pre-installs team on 0800 052 1734 and book a tech install. thanks - 5353271. I ordered Virgin Media broadband only, and was dispatched a hub and advised no engineer visit was required as the property is already set up. Legend Options. The wall socket is - 5109379. No Virgin Media wall socket in my apartment in QuickStart, set up and connections 7 hours ago;I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. Security matters. I am so sorry to hear that you seem to be missing a wall socket in the home. VM BB TV Landline. I got a self setup broadband kit but have no Virgin media wall plug. Vonage 2nd line. Tudor. Account - Cable. That looks like a Sky dish cable. Feb 22, 2022. I will private message you now to confirm your details. Hi, I have raised the relocation request to the new property for my VM fibre and TV VM is taking time as there is sim line work that has to be completed on the area before they install at my property as my property is getting renovated wanted to get the socket installed which supports this. We would like to show you a description here but the site won’t allow us. This seems to be the only way that i can speak to someone about the issue. Internet connectivity is one of the most. I need an engineer. . Tudor. Look for the omnibox outside and trace the cable inside. Manage Your Account. Iv just switched from another provider and got the QuickStart pack but I don’t have the wall socket. My cable had a big red label on it saying ‘push it on, don’t screw it in’ but that label could have fallen off OP’s cable. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Hi team. They will do this free of charge but it will involve some degree of rewiring to make the necessary connections. If the previous owners remove the internal VM box then c all the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Customer since 1993. I think I need an engineer for this as so far I have had the kit for 2 weeks + but no internet. Broadband wall socket. Feb 22, 2022. I wanted. It's not uncommon to have the hub in one room and the TV in another, so there would be two sockets. If you are a fibre customer you might not use a master socket, instead an Openreach Modem. Virgin Media; My Virgin Media; Shop;. Just received the broadband but I'm disappointed as I doesn't include the socket can you help where I can get it. Hi, Iv just received my new broadband. Cihank617. The package was delivered but there is no wall socket for me to plug into. There are 10 types of people: those. The first thing is to start making alternative arrangements for your internet connectivity. So you can either unscrew this one & push on the connector provided in the Quick Start pack. Its a flat £25 charge to move the connection points and rebalance power levels. Whichever is the most suitable. We have tried plugging it into the only box we found it would fit but no luck. Disappointing but not unexpected. Account - Mobile. -a power cable for the hub's adapter. There is this aerial splitter which seems the most obvious place to connect to, but the broadband won’t set up properly, as there is some hardware connection issue. The phone number doesn't connect you. Assuming the cable from this box hasn't been cut yes, you can get VM Broadband, however it isn't full fibre, it's called HFC where it's part fibre and part coax cable, hence the screw connector on the wall box: You can unscrew the two screws, remove the panel, and check if there is still a cable running into the wall. 7; 0; 0; CoachDanny. Options. Post a photo of the ends of the cables coming out of the wall -mthey may have the correct connector on there Also, on the exterior side of that point where they come in, do the cables run out to a VM brown/grey wall Omnibox? For a tech install call the Pre-installation and delivery team on. 3 minutes ago. 0. We don’t have a Virgin Media socket but the previous home owners did have Virgin Media wifi so I’m not sure what the issue is. However the wall socket (which my landlord has confirmed is Virgin Media's) is missing the actual socket (image 1). Security matters. You should be able to do it on a call to CS. Socket should be on the underside. When phone connected to the wall socket, no dial. . It should work ok. The second socket is in the study and I need a wired connection here. VM BB TV Landline. yes you need a tech dial 150 or 0345 454 1111 or wait here for VM - hopefully the main feed cable is ok - if so a quick and easy job i - 4353656 - 4I have broadband kit arriving on the 29th Dec, but no Virgin socket. There’s even no BT wall socket. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. Yes, you are correct you do need a Virgin coax connection with the mini box for live TV, you will need to give VM a call on 150 from a Virgin phone or 0345 454 1111 from any other phone. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. I can’t find wall socket that is compatible with the cable. Stay safe online. Go to virginmedia. i opted for the self install, however on inspection we - 5180915. Post Replyon 17-12-2022 10:39. I guess your options are seek approval, be dumb and have install or change providers. I'm a Very Insightful Person, I'm here to share. Turns out, the house only has an Openreach master socket and because it's a rental we can't get an engineer in to install a Virgin one. No Virgin Media wall socket on 19-10-2022 08:24. Plug the cordless base station into the VM hub and use cordless handsets around the home as required. how can we go about changing our self install to. 4 weeks ago. These do not work. . Call the Pre-installation and delivery team on 0800 052 1734 and explain the situation. I. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. The wall socket is currently in the living room and I need it moved to another room. Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. The top “capped” one is marked FM & has been disused since cable went digital. Manage Your Account. I received my installation kit for my broadband today but I don't have a Virgin Media socket anywhere to install it. Vonage 2nd line.